Territory Care & Support Services (TCASS™) is committed to protecting the privacy and personal information of the people who use our services, visit our website, contact us, or interact with us in other ways.
This Privacy Policy explains how TCASS™ collects, uses, stores and protects personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information that you provide to us when you contact TCASS™, make an enquiry, submit a referral, use our services or apply for a position with us.
This information may include your name, contact details, address, date of birth, NDIS participant number and information about your disability, health, support needs and the services you require.
We may also receive information from your family members, carers, support coordinators, healthcare professionals or other authorised people involved in your support.
Some of the information we collect may be sensitive information. We only collect information that is reasonably needed to provide our services and operate our business.
How We Collect Your Information
Where possible, we collect information directly from you. This may be through our website, online forms, phone calls, emails, referrals or during the process of providing our services.
In some situations, we may collect information from another person or organisation, such as a family member, carer, support coordinator, healthcare professional or government agency. We will only do this where it is appropriate and permitted by law.
How We Use Your Information
We use your personal information to provide and coordinate our services, understand your support needs and respond to enquiries and referrals.
We may also use your information to communicate with you and your representatives, manage NDIS-related services, work with other service providers, improve our services, manage complaints or incidents, process employment applications and meet our legal and regulatory obligations.
We will not use your information for unrelated purposes unless permitted or required by law.
Sharing Your Information
We may share your information with other people or organisations when this is necessary to provide our services or meet our legal obligations.
This may include TCASS™ staff, support coordinators, healthcare professionals, government agencies and service providers that help us operate our business.
We will only share your information where we have a valid reason to do so, such as providing services, with your consent, or where required or permitted by law.
Website and Cookies
Our website may use cookies and analytics tools to help us understand how visitors use the website and improve our online services.
This may include information such as your browser and device type, pages visited, date and time of visits, IP address and how you arrived at our website.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.
Data Security
We use both tech-based and manual processes to secure your data. While no system is 100% bulletproof, we work continuously to guard against unauthorised access or misuse.
Accessing and Correcting Your Information
You can contact us if you would like to access the personal information we hold about you.
If you believe your information is incorrect, incomplete or out of date, you can also ask us to correct it.
Privacy Complaints
If you have a concern about how TCASS™ has collected, used or handled your personal information, please contact us.
We will review your concern and work with you to resolve the issue.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements.
The latest version will be published on our website.
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact us.
Territory Care & Support Services (TCASS™)
794 Stuart Highway
Berrimah NT 0828
Australia
Phone: 08 8927 3060
Email: [email protected]
ABN: 29 089 411 389